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  • I have to say the custom service is terrible. The young lady at the front desk can use some manners and some schooling on how to treat customers. She didn't greet me when I walked it or acknowledge me till I spoke to her. She looked very unhappy to be there. As I was picking up my dog later I noticed a male grommer handling a very small dog extremely rough. He was yanking the small dog by the fur on its chin. The dog was clearly scared and wanted nothing to do with the man so he tried pulling away. The man pulled at the leash around the dogs neck hard till another groomer jumped in on the action. She pushed the dog down to the table. Both groomers looked aggravated, at this time they both looked up and saw me watching. The woman took the dog to her table then camly pet the dog and finished the task at hand. I said something to the young lady atbyhe front desk and her response was "that's just the way they do it". It blows me away that it took two people to hold a small dog down to shave some fur off the top of its head and this is just the way they treat our animals. I can only imagine what they did to my medium sized dog. I don't think I will ever go back and wish I could inform the owner of the small dog.
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