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  • NOT WORTHY OF ANY STARS. If I could give negative stars I would. I had my brakes replaced with brakes plus. Front and back brakes. for over a year my car would make a grinding noise when coming to a stop. Multiple times I would go in and ask about the noise. I even over the course of a year and a half had oil changes done and would again ask about the noise. Manager's and members of the brake plus team would tell me the same thing "its normal. Rotors on your vehicle run soft" whatever that means. To make a long story semi shorter..... I finally went to have my brakes looked at with another company, and the brakes on my car had been installed with missing parts (from a brake kit none the less) and the caliper had been broke. Oohhh there was the noise all along. placed a phone call to coorperate with a response of it wasn't a safety issue. WHAT???? brakes missing parts and broken calipers are not a safety issue. THESE ARE BRAKES!!!!! Stay away far away from this shop. In my conversation with the brilliant man at brakes plus main office, not even so much as an apology was offered. This is bad business at its best
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