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  • Absolutely horrible customer service. AHS sent SunBright out last month to work on an issue with my pool. I called this morning to let them know it is still not fixed, but they told me they could only come out between 11 and 3 today. I asked about a time tomorrow, but was told they "wouldn't have anyone in my area" and suggested I leave my gate unlocked so they could come today. Leaving a gate unlocked is too much of a liability, especially given there's a pool in my yard. When I called back this afternoon to follow up on a time, I was told they were doing me a "huge favor" by even fixing it at all in the first place, even though they collected payment. Please tell me how receiving payment for services rendered can be categorized as a favor. Jason was extremely rude and condescending, insinuating that it's completely unreasonable of me to being averse to hiding a key or leaving my gate unlocked. If AHS tells you they're going to send SunBright to fix your pool, do yourself a favor and request another company.
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