I have always loved Zuma and I have been going there for years with my friends. However, Saturday I had the worst experience. Myself and my group of friends had just arrived to Zuma and we were getting ready to order a drink. The bartender goes to our table to ID us, we provided him with our ID's and I asked him he could please bring me water since I had a bit of a cough. He said "I'd prefer not to." I thought I misheard and asked him to repeat himself and he said "I said I'd rather not get you water." The grill was empty the man was not doing anything. He was watching the game and refused to provide me with water. I told him I would contact his manager and he told me "I don't give a f***" He was the rudest person I have ever encountered and I hope that Zuma gets rid of him immediately. I have images of him, he is an asian, short man who should get fired immediately for his lack of customer service. Needless to say, we left immediately to another bar.