All I can say is eh.... It did not impress. I figured it being on the strip and being in the SLS.... That service and knowledge would matter more. I'm going to say no. Service and knowledge both were a no go.
The "kids" working the counter have no idea what service is. I walked up to the counter to get some hot tea. And one girl greeted me right away with what would u like? I say I'm looking... There is no one else in line behind me but not even a minute later the same girl asks me with attitude what I would like. So I ask her if the tea is a loose leaf or bagged. She answered that it is loose leaf but I see no French presses in sight.... So I ask her how is it served. She kind of rolls her eyes and says uh its served in a cup as she points to one of their cups. At this point I'm wondering how u serve loose tea with no French press an no tea pot in sight.
Well apparently they do not know the difference between loose leaf tea and bagged tea since the tea that they have me was a bagged tea. When I asked the girl that answered loose leaf tea.... She said... "Uh its loose leaf in a bag"....uuummmm.... The last time I looked that was called BAGGED tea! Duh!
Then as I was walking off a lady came up to the gelato counter and asked the guy what the difference between ice cream and gelato was. He starts the answer with well gelato is cream based.... Seriously do they not train their staff at all???
Then as I was walking out of there about 15 minutes later.... There are 4 of them huddled together by the counter talking a mile a minute while all the tables in the coffee shop are filthy. Really???
And on another note is SLS so cheap that they can't fix the tables? All the tables were wobbly and I almost spilled burning hot tea all over me...
SLS.... Fix your equipment!!! Train your staff!!!