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  • My apologies for not writing sooner. In my defense .... I'm living the old mantra "the grass AIN"T greener" First, Russ Darrow gets 5 stars from me. This is a well deserved 4 star so please note they've earned it. It's not 5 because they can do better/improve in a couple of areas. Second, the service department stays open until midnight on a couple, if not all nights. Third, there's no shuttle service for late night pick ups but they use the local cab service. Fourth, check out my pictures as the place and new-er. The pictures were done years before this review. Or 1 year before. Fifth, there is an Enterprise rental on location. Six, whatever you pay for the check - they deduct from the cost of repair. Seven, the service advisors talk to one another so everyone knows about your situation when you return so you don't have to play the guessing game of what's needed and what not. They're informed, professional - not trying to find or secure a BFF but they get the job done and I'm seriously comparing them to other Ford dealerships that I have entered outside of Madison. If my Ford requires certain work - I bring it here. Plus, the Kayser folks have made donations to the Boys & Girls Club. It was the nissan portion but same owner.
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