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| - It's hard for any bank to get 5 star in my book, but I was pretty impressed with RBC Bank.
First of all - free checking - how many banks still do that?!?! That was what lured me to RBC Bank. Even though I have a 12 year relationship with BoA and am supposedly an Advantage client, I started getting charged $20/month for a small separate checking account I had in addition to my main checking account. So I closed it and went in search of a free checking account.
I found one at RBC, and since my husband is a Canadian citizen and we plan on retiring in Canada some day, I was intrigued by the idea of starting a relationship with a bank that was affiliated with a large Canadian bank. Like most things I do, I opened an account online. That experience was not as simple as I thought it would be. It ended up taking a couple of weeks as different documentation (drivers license and passport, business license) that was not listed on the initial form was needed and I would scan them and send them by e-mail and the person in Rocky Mount couldn't open the scan, and it all became fodder for a sitcom. So, that was the minorly irritating part of the experience that made the rating 3 stars instead of 5.
But, after getting through that (which could have been avoided if I just opened the account at the branch), I got a call from my local branch relationship manager, Amanda Claudio-Diaz. She invited me to come in to get my online banking set up. I normally would be wary of such a call because I generally like to interact with bank's websites. But she just sounded so NICE and so eager to serve me, that I felt compelled to go meet with her. And when I met with her, I realized that she really is eager to serve. Sure, banks like to get a lot of info about your assets so that they can try to sell you things. But Amanda really seemed like she could help me and serve me better, so I willingly provided her with this information. She was honest and forthright about areas where it wouldn't make sense for me to drop my current provider in favor of RBC, and was not at all pushy or salesy. She just wanted to start building a relationship with me so that she could help me.
So, I'm embarking on my experience with RBC feeling kind of refreshed and eager - free checking and a really nice relationship manager who seems focused on my needs. If it wasn't for the minorly irritating online account opening process, this bank would have earned 5 stars from me. And I can't think of the last time I would have felt that way about any other bank.
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