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| - I haven't boarded, trained, or groomed my dog here, so this review is for the retail store only and is based on my interactions with the staff. I go here to buy dog food and the staff are consistently friendly, helpful, and take the time to give great customer service. They are also generous, offering samples of food, great for when my dog and I are on the go.
My dog started having some accidents in the house and I suspected it was because I changed the flavor of his food. According to the brand (Fromm), you should be able to change out flavors with no problems, but I worried that perhaps that wasn't the case for my pooch. I called my vet (who never returned my phone call), AVETS (who are usually pretty helpful with advice), and then Dog Stop. Breck, the manager, took the time to call me back (I didn't expect this) and talked to me at length about why it might be my dog is having accidents. She welcomed me to bring the dog food back and I exchanged it for my dog's usual food flavor (and have had no problems since, thankfully).
Breck and her staff are obvious animal lovers and great resources for questions about food and training. I was blown away by Breck's knowledge. She gave me helpful advice that AVETS never mentioned, such as giving my dog pumpkin to help his upset tummy. She even gave me a complimentary can of pumpkin when I came in to get his new food.
If you have questions about your dog's diet or behavior, and your vet is too busy to answer, Dog Stop is an incredible resource and they will take the time to make sure you are a satisfied customer. It is a helpless and desperate feeling when your pet gets ill and can't explain to you how they are feeling. Having advocates like staff at Dog Stop offer not only helpful, tangible advice, but also peace of mind. Which is priceless!
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