| rev:text
| - Disorganized service, will never return or recommend to anyone.
Save your money (even if you have a voucher) and go somewhere else.
SERVICE:
We had dinner there yesterday to celebrate our 5yr anniversary. Had made a reservation over a month ago and requested a verandah seat if possible and told them it was for our anniversary. We were sure to arrive 10 min prior to our reservation time. The hostess was quick to seat us, however when I asked if indeed they were able to reserve a veranda table for us - the response I got was an annoyed "yeah yeah" and shake of the head.
Our waiter arrived shortly after we were seated and he right away asked, "so have you decided, what do you want to order?" No water or bread was brought to the table yet. Didn't even ask if we wanted wine or anything to drink. In the middle of writing down my dinner order turns back to the last table he was serving as he forgot a piece of paper at their table.
Water glasses were filled and we had to repeated flag someone down for a refill...and we needed a couple of refills on account of the fact that we didn't receive our wine! After the appetizers arrived, then they brought us some bread for the table. Still no wine. When the main dishes arrived, we asked them what happened to our wine - still no wine.
Visible arguments between the serving staff about who was doing what. Couple of minutes go by - and they bring my husbands glass of wine. I ask where mine is, again apologies it's coming. It didn't. 1/3 of the way into my entree I just went to the closest staff I could find and told them to cancel my wine order - at this point it was useless. The response I got was the waiter was "just getting it".
My glass of wine arrived, apparently complimentary, just as we were eating dessert.
The automatic 15% gratuity was charged on the bill. The waiter apologized at the end for the confusion and said that they didn't charge us for the coffee or tea...yet the numbers didn't add up as we were taxed and tip was calculated on it all.
BTW - the waiter was a little annoyed at the end that he brought me a complimentary "premium" glass of wine and I didn't even drink it!!!
FOOD:
Bread for the table - the mini olive loafs were excellent, the other bread, stale and cold.
The food that we ordered was excellent. (We did hear a few muttering from other tables on the less than par shrimp cocktail and calamari).
Caesar salad and organic beet salad - both had just the perfect amount of dressing - light and flavourful. The beet salad especially - wonderful!
Our mains were the prime entrecôte and beef tenderloin - excellent! Perfectly done medium rare and medium as requested. Very flavourful and both matched perfect with their sides.
Left us quite full so we shared the home made chocolate cake with vanilla ice cream. Good moist cake, would've been better served warm instead of tepid with the ice cream just starting to melt - but this goes back to the disorganized service. Ice cream a little better that Chapmans from the grocery store would've been nice.
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Felt like it was a place that at one time was a great restaurant - most of the food still is - however has slowed down over the years. They took part in a TravelZoo voucher plan for more business - but management didn't staff the restaurant sufficiently to handle the volume and full house.
Through all the comedy of errors our anniversary wasn't spoiled though as I still had dinner with the love of my life...but The Doctor's House - NEVER again.
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