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  • Stayed in Aria July 3rd - July 5th. This is a no way a five star hotel. No more than a three. The line to check-in takes forever ... (20 minutes in our case). The moment we walked in the room, the smell of second hand smoke hit our faces, so I call front desk and said that we requested non smocking room, the response was "all of our room are not smocking room" deodorizing was offered to us, we agreed but when came back to room at night it was the same smoke all over again. I think it's coming from the vent in the bathroom, cause the smell is so strong and doesn't go away in the toilet. We were on the 17th floor, so I don't know how the vents work. Walls in the bathrooms are so dirty it's pretty gross( see picture). There was a pile of dirt left in the corner as well, feels like the dust was collected but not picked up. Also when we came to room on the second day, the room was not made up and no clean towels. I call the front desk again, The lady apologized and said she will put a request to bring towels in, and asked what time would we like it. I said tomorrow morning at 6:30am, and went to sleep, thirty minutes later someone knocks on the door, I didn't feel like getting up hoping they would leave, but nope, kept on knocking, I had to get up. It was housekeeping bringing couple of towels. I was like "WHat is going on here? Just not our day. The shop and restaurants choices are good though and tablet remote is a great touch. Would never stay here again and definitely will not recommend to anyone. It's very upsetting when you think you book a five star hotel and expect everything top notch and willing to pay hard earned money for it, then experience all that hard mess. So unfair! Hope checkout will be easier tomorrow. Oh and I forgot to mention about a notepad that was not replaced from previous guests. There was some numbers scribbled on it. (No fun)
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