I order pizza all the time and besides local joints my fav, hands down, is dominos! That being said for the last year or so they've had a horrible staff.(I know because I would get pizza almost every sunday during football season)
The bad things;
-extremely rude staff
-don't answer the phone
-put on hold for 20 mins before hang up
-1hr -1:30hr wait time (cold pizza)
-charging double for pizza (Yes, double!)
-driver complains about not getting a tip (after 1+ hr wait and being charged double)
-wrong order (pizza cooked different or different pizza all together)
-colmpletely forgetting to deliver pizza!
The list goes on.....
I will say though....roughly 1-2 months back I noticed a different person answered the phone (polite and professional) and the driver was new + fast and very friendly...The pizza also tasted great....what I was expecting! This location only gets a 2 star because it seems like the owner fired everyone and hired a complete new staff...kudos on taking control! ....had I reviewed this immediately they would have gotten 1 star (becauae 0 isn't an option)
To leave off on a good note they do seem to be improving ... so only time will tell....