Zero stars.....
We got there at 7:00AM to beat the rush.
There was no wait time and we got seated instantly. That's where the good ends, we sat there for 10 minutes never got water or even a server to let us know they would be right with us. It wasn't busy and didn't seemed under staffed, the reason I say that is there were plenty of servers just huddled around talking and making eye contact with us. So five minutes later we just walked out.
The couple right next to us were flustered too and were commenting on the bad service.
I now know why there is always long lines at this place. I thought it might have been the food but I guess I'll never know.