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| - Went there for the 1st time today, around 9: 15 AM; after my experience I normally would have given it a 3 or less, but read on......
They have a serving line-style ordering format, but at the beginning of the line some lady took my order on a tablet. I ordered Eggs Parisien and nothing else. When I get to the cashier at the end of the line, somehow my order had morphed into Eggs Parisien, two coffees, and a chocolate croissant. Took the cashier two or three talks with the line mgr to get the unwanted items removed from my order, then she gives me my order tracking device with my number on it.
I sit at the table waiting...20 minutes goes by, where's my food? I ask the server guy who is dropping off the orders, he acts concerned and asks what's going on. Finally, after about 30 min of fretting, it arrives....
Well, the dish was excellent, and I don't think they rushed it out to get to me. They also have excellent bread, complimentary, on a bread rack. Plus fountain diet Coke which helps a lot in my book.
So I give them a four because the food, when it did arrive, was really good and all the employees I talked to were very friendly and sympathetic, including the cashier who apologized initially for the ordering mix-up.
I am just not sure if my case was a 1-time snafu or business as usual. I note that they have dozens of employees, I am wondering if they have exposed some organizational theory phenomena where beyond a certain point, more employees stops helping, any then even makes things worse.
So I will try this place again, either much earlier in the morning or when snowbirds have gone home. I note that the storefront the are in, including the PotBellys sandwich place, is a parking nightmare and not sure if that will ever fix itself especially since a new building is going up right next door.
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