Service is awful and management is even worse. this place is not worth the price point. A complete tourist trap. I've lived in Las Vegas for 8 years and have never received such appalling service. That is probably why I have never eaten at Rainforest before. I should have stuck with my intuition.
On a Friday night around closing time with a small rush from the club next door my friends and I ordered a few drinks and an appetizer. The drinks came slowly as the bartenders were more focused on closing the bar and the appetizer almost never came. We waited 45 minutes for an appetizer and if we hadn't made three unsuccessful attempts to alert management before finally getting their attention a fourth time then we probably would have never received it.
Management was not only unresponsive but upon contact with management (Erika) they seemed to have lack of concern and offered absolutely no resolution. This is just food and beverage. Making me happy is as simple as showing some sympathy and throwing me a concession for my time and satisfaction for which you have frivolously wasted.
The lifetime value of this customer was never valuable to the management of this place.