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| - 3 stars stars because the first time I came here a few weeks ago I came in around 7-7:30pm and I got a guy and he was perfect. I forgot his name but he was quick, nice, and my nails lasted for weeks. He told me I have a $5 off for the next time so I decided to come again. I called ahead at around 11 asking if they had availability for a gel fill and a pedicure they said they would be at 2 so I came in about ten minutes early to pick my color. When I came in there were 2 employees and they were both busy. I picked my color sat down for my pedi with a girl who is obviously new. I put my feet in ice cold water, she used half a bottle of lotion on my legs then wiped it off and my paint job is streaky and my toes are filed a little too low. It wasn't that bad but definitely not the best. So about a hour later, when she was done, she said I could sit there while my toes dry because I had to wait for the other girl to be done. The girl who was supposed to do my nails was with someone else and she'd be done soon. Before I even walked in, while I was getting my hour pedicure she was on the same girl and not even done shaping her nails when I was done. At first I thought maybe she wouldn't be that long, I mean why would she tell me to come in at a certain if she was gonna run more than a few minutes late right? Wrong. I sat there for 20 minutes and she never not once came over to let me know how long it'll be or suggested to come back another time or leave and come back. So I decided to leave because at this point I'm there a little too long and I was irritated. I just don't understand if they are short staffed and are running behind why wouldn't they just tell me to come at a later time? Or let me know that it'll be awhile before I'd be able to get my fill? Why am I just sitting here not knowing how long the wait will be? So I get up to leave the girl stops doing the other customers acrylics to cash me out. Doesn't acknowledge how long I've waited, doesn't apologize, doesn't offer to reschedule, nothing. I give her my card she ran it twice and said it was declined, which i thought wasn't a big deal bc my card has been acting up lately. So after I had my mom come give me money then just left. I went to Starbucks AND another salon and my card went through with no problems. Awful customer service please rethink going here when all of their Yelp reviews are either 5 stars or 1 star. They offer discounts for good Yelp reviews, lol tacky. If you're coming here come at night!
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