I just got back from a 6-day vacation. I had hired Fetch to care for my three cats. It was pretty simple: they just had to feed them and change the litter boxes daily. Well, when I came home from my vacation, eager and anxious to see my precious darlings, one of my cats was GONE! I called Fetch and they assured me that their caregivers are trained to avoid letting cats escape and said they'd call the caregivers who'd been at the house the last couple days. Luckily after searching myself for 3 hours outside, I found my dear kitty! He indeed was outside and the pet sitter must have let him escape! I called and let them know I found him and Fetch said they were happy I found him and very sorry that happened, but didn't even offer a refund. I asked if they thought a refund was reasonable and to their credit was told I could get a full refund (however, it's too soon to report if/when/how this refund was received). After all that trauma of thinking I'd lost my boy forever, I felt really relieved, but soon thereafter I discovered my cat was covered with fleas! My cats already are given monthly Frontline flea & tick treatment and shouldn't be getting fleas, but I assume being outside for over 50 hours straight rolling in the dirt exposed to thousands of fleas was enough to overcome the flea treatment. Now we will have to pay to have the entire house specially cleaned in addition to the stress and repulsion of being exposed to fleas. What a horrible experience!