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| - If I could give them zero stars I would, actually if I could take away a star I totally would for the way they treated me here. I shop at TjMaxx & Marshalls regularly (like 2-3 times a week) so needless to say, I spend A LOT of money at both of these outlet stores. Well the other night I had put a Kate Spade handbag on hold because I didn't realize I didn't have enough cash on me for everything in my cart. anyway, I couldn't make it in the next day so I called them to ask them if even if they could hold it another day for me. The girl on the phone politely answered "no problem we will hold it an extra day it'll be here till close tomorrow" PERFECT! So I go in the day after and to my dismay it's back on the rack hanging with the rest of the handbags, not being held behind the counter like the girl promised. Well of course I didn't get too upset about it because it was still there so I went to press the button for an assoiate to come unlock it when all of a sudden a rude man with broken English and a thick accent comes up behind me and says "excuse me but I am buying that bag" WHAT?!?!?!?!?! Nooooooo No way was this going to happen to me right now, so I ignored him and went to find an associate to unlock it from the display. I find a young girl with glasses that says she will unlock it and bring it to the counter for me. So, as far as I'm concerned, I deserve the bag, and I am getting the bag so I go browse the jean section. When I'm ready to check out I walk up to the counter and I see that same man standing there arguing with six of the store associates about my Kate Spade bag. I walk up to the girl and say "what is going on"? She replies with "well this man said that he got an associate to unlock the bag for him first". So now I'm getting very frustrated I proceed to tell them that I have not only have this bag on hold for two days but since they didn't keep it on hold this is completely their fault that two different customers are arguing over the same handbag. I back off a little bit once he starts to raise his voice at the associates and continue to argue with them. I thought to myself OK I will just stand here and be the polite person and not argue. Well about 15 minutes later I see the fat blonde woman manager waddle up to the front and declare that the rude man deserves the handbag and proceeds to check him out. You can only imagine the rage I had at this point. When I went to go ask the young girl with glasses what had happened the blonde manager stepped in and said "oh (what ever the girls name was) couldn't find you so we just sold it to him, sorry". And that's it, she cut me off. Another girl stepped in and said "would you like us to call another store to see if they have the same bag?" UM NO! Are you kidding me?!? I live close to only one Marshalls in the whole state, that was the whole point of putting it on hold! I thought to myself. When I look at the six employees standing behind the counter I realize that a few of them know who I am as they look at me. I can specifically remember spending over $1000 when I was checking out with two of them and yet none of them said anything in my defense, I was a regular customer who spent a lot of money in their store and nothing was said or done. I had three other items in my hand at this point, I tossed them on top of another display basket and walked out. I honestly could not believe the rude remarks & in my opinion TOTAL sexism (because yes I am a woman) going on in this place. Do not ever go here, this place is a nightmare. I will be contacting the regional manager tomorrow to tell him about my experience at the Camelback Marshalls that I visited quite often until now. Also, on a side note, it could be just me hating this place but I've noticed this store is A LOT more dirty then the T.J. Maxx locations I have been to. I mean like dust on the floors & items laying all over the floor, stuff like that.
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