BEWARE!!! We are long time Verizon wireless customers and unfortunately due to what I call lies told to us by Verizon corporate and Verizon's store manager we are left with no alternative but to terminate our relationship. After being loyal customers for many many years.
Our relationship with Verizon took a severe turn for the worse after being told by a representative from corporate one thing and then something totally opposite from a store manager. I'm not sure when the disconnect occurred between corporate and store manager but this company just can't seem to get their stories straight.
Very upset to have to leave Verizon but over the last few weeks iv been told nothing but great things from peers and fellow business owners about T-MOBILE and as hard as it's going to be we are making the switch. Like I told the rep on the phone we will fight any future bills they plan on sending and we are returning all original equipment to the store as Verizon wireless was the one who broke contract. I would love to go into further detail but it's best I get legal advice as the consumer has rights. Contracts are to be atleast it's my understanding, upheld by all parties that enter into agreement. Verizon wireless in my eyes has failed to do so.
I will say the most hurtful of it all is going into the store on 44th street to pick up a new added device to our account we did over the phone with corporate only to be told their are additional fees and fees and fees. Our account is not past due as we been complying with our debt monthly. Being such a long time customer it's even a bigger slap in the face to have an answer to a question delivered in such a manner it leaves you second guessing if your the one at fault. Fortunately for me I was able to see a new potential customer ask the same question and get such a warm inviting response. I treat others how I would like to be treated and expect atleast an effort from those in customer service to reciprocate.
Please heed my advise based on my review that you should take serious consideration before walking into Verizon. Check all your options as the competition has gotten to be just as good if not better from what hear.