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| - I've worked in restaurants my whole life, so I'm a very easy going diner. I understand that things get busy, people make mistakes, all of that. Even if the service sucks on a particular night, I understand. Just because a server is backed up or running behind, I tip well.
My server tonight did not deserve anything. I was dead set on giving her $0 for her unpleasant b***h attitude but when she came with the check, I chickened out and gave her a few dollars because I still felt bad that servers don't make much.
My wife and I were sat at 7:12. At 7:27, our server came to our table and said she'd be right with us. At 7:36, she said she was dealing with a large party and that's why we had to wait so long. I thought that was a crappy excuse, but whatever. I'm cool, no worries, all that.
We each ordered a soda and burgers, and I got a side salad. That was the last we saw of our server until she gave us the check.
At 7:52, we got our sodas. At 7:56, I got my side salad. At 7:59, I got tired of waiting for someone who worked there to pass by, so I went to the front counter to get the silverware we were never given.
I didn't check the time when we got our food but it was around 8:10. The burgers were super good. Their burger sauce they had is ridiculously delicious.
Then we waited for the check until 8:20. We had assumed our server had gone home and we were just a forgotten table that food runners were taking care of but then our server we hadn't seen for half an hour showed up and asked if we wanted dessert. We sure did! The reason I wanted to go there tonight was specifically for those Pizookie things.
Unfortunately, the service was so slow, we didn't have time to order them. We had already been there for over an hour and didn't have an hour to waste on waiting for dessert. When we told her we didn't have time for dessert she said "Are you suuuure" in a super condescending tone. What the hell did we do to you, lady?
It's a shame but my wife and I both agreed that we weren't coming back. I know that's what customers say when they are annoyed and trying to make the manager or owner feel bad, knowing full well that they are going to come back in the future. I'm not just saying that for attention. This is the second time we've been to BJ's and the second time we've received poor service.
Bye bye, BJ's Brewhouse.
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