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http://www.openvoc.eu/poi#funnyReviews
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  • I left Cox years ago because of a customer relationship issue. However, I was recently forced to again begin using Cox for my business. After the normal switchover issues, I had a billing issue. As before when I used Cox, I tried to resolve the issue by phone. After multiple calls, and multiple transfers, I still could not get all the problems fixed. With these headaches and beginning to second guess my choice to return to Cox, I went to the Cox Solutions Store on 19th Street and Camelback. I was greeted immediately. What impressed me the most was that the Solutions Specialist I worked with, Sloan McNeal, actually listened to my problem. He was able to resolve the problem in about 10 minutes. I only wish that the folks on the phone would have listened to my concerns and done the same fix. I can't say thanks enough to Mr. McNeal for actually resolving the problem quickly, efficiently, without having me wait.
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