No customer service. Lied to our family for week I wouldn't use this company. Told us we were approved then backed out before closing due to their inconsistencies. If this review concerns you and you are unsure I'd recommend you test them. Try calling them and see if they answer. Try asking for information and see how quick they get back to you. You may be surprised I should have known early on in the process to leave and find a better company. Once they got my $480 appraisal money it was downhill.