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  • This was my second and LAST time to visit The Keg. The food is always decent, and good selection of cocktails too. But the service was terrible. We were seated on the patio along with several other guests, but for some reason our server only had one table on the patio - us. And she constantly forgot about us. It took about 30 minutes to get our drinks and place our order. The food was out in reasonable time (someone else delivered it). But then no check to see if everything looks good, is as-ordered, nada. After we got our food, we didn't see her again for 30 minutes! Our food was gone, but empty plates remained. Our first round of cocktails was long gone (and we would have had more if offered). By the time she came out to bring us our check even our waters were bottomed out! She brought the check with no apology and didn't offer to refill drinks, and left the dirty and obviously empty plates. We gave her our credit card right away fearing we may not see her again for another hour. And if you can believe it we sat for another 30 minutes after giving her our card! At this point, we missed the movie we were hoping to catch and we were not happy. She came back out to patio, saw us, and rudely asked "did she not bring you the check?!?"... we say, "ummm no" thinking, obvioulsy not, we are still here amongst dirty dishes and empty glasses... she stormed off with a huff and no explanation or apology. The manager brought out our final check a few minutes later and did end up apologizing for the internal miscommunication, and offered to buy us another round of drinks. We passed; after sitting for 2 hours at this place we wanted to run far far away. IMO he shouldn't have charged us for the first round of drinks when he personally ran our card. But no, he went ahead and charged us full price for everything with only an offer for a couple of drinks. We will NEVER eat here again. Terrible service.
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