An update to my previous review: I did receive a (very unexpected) phone call from Jerry, General Manager of the Pep Boys, who wanted to follow up on my experience from the previous day. He was genuinely concerned with the quality of his store, as well as the efficiency of his team. He explained that they are working to rectify their staffing issues, and offered me a free oil change. As I stated, I was not expecting a phone call regarding the matter, as the staff was very apologetic at the time; but their sincerity and Jerry's professionalism really shows that these guys do aim to please.