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| - This review is pertaining to the veterinary department:
My dog Cezar is normally a monster at the vet; unpredictable, aggressive, a wild bull when restrained, and very dangerous to remove from a kennel once he gets his muzzle off. Upon moving to the area I had to choose a new vet for him, and because of the above behavior, this is not my favorite task.
I needed a vet that would help me with Cezar's emotional health as well as his physical health. We have been working on desensitization therapy with him so he isn't so unmanageable at the vet. When we got to his initial checkup with Dr. Jeremy, we took all the precautions we normally take; take him in the back entrance, warn all the staff that he is dangerous, muzzle him before his exam, etc.
Despite being visibly nervous, he did SO WELL in the exam room and felt so comfortable with Dr. Jeremy and his technicians that we were eventually able to remove his muzzle and complete the appointment with him free roaming around the exam room. That doesn't mean I would recommend you doing this with your dog. But Cezar gradually began to calm down and was his normal friendly self at the vet despite being a little nervous; something I hadn't witnessed in a long time!
I would really like to credit his progress to all the desensitization therapy we've done with him, and that may be partly true, but I can't do that entirely because I'm convinced that Dr. Jeremy and his staff are simply THAT GOOD with animals. And I am SO HAPPY that my dog made a liar out of me for his first impression with them. We went back for his dental surgery a couple weeks later and he, again, did SO WELL. We gently restrained him with his muzzle on the table so they could induce him. And he did growl a couple of times, but there was no bucking around like a wild bull, desperately trying to get free. He was still and allowed us to induce him.
Additionally, I like veterinarians that are open-minded and will take into considerations any preferences the owner has about how their animals are treated. Even if it means deviating from their normal routine or protocol in some way, if it's what is best for the animal.
For those who aren't aware, a normal surgery day routine is to get the animals checked in, place them in their kennels and cages, and perform surgery one by one. Being heavily in tune with Cezar's mentality and behavior, I knew that sitting in a cage waiting to be induced for surgery would only put more undue stress on Cezar and potentially make him worse without me there to reassure him. I communicated to Dr. Jeremy that I would heavily prefer (for the well-being and safety of Cezar, and the staff) to have Cezar induced immediately upon arrival so that he experienced only very little stress. I also told them I wanted all the normal routine treatment he needed performed ONLY under anesthesia. (Preventative X-Rays, vaccines, nail trimming, bloodwork, the works). I only wanted Cezar to feel one needle poke for induction, and that was it. Dr. Jeremy not only honored my request, he went above and beyond.
Dr. Jeremy and his staff scheduled Cezar on a day that no other patients needed surgery, and they allowed me to restrain Cezar for induction (also not normally allowed for liability reasons) because he trusted my judgement. It went so smoothly; we got in the door, went straight to the exam room, muzzled him, lifted him up on the table and 30 seconds later, they were inducing him and he was out. Two minutes of stress for him, maximum. When he woke up, they were so good with him. that he didn't even need his muzzle. He was ecstatic to see me, and it was like picking up any other dog from the vet (with clean teeth), not this monster that I had come to experience. While we are still going to take precautions for future treatment, I was so relieved to see Cezar's behavioral progress!
In case it you all missed it from any of the above detail, I will ONLY be bringing my dog to see Dr. Jeremy in the future (barring emergency exceptions).
Well done Dr. Jeremy, and the technicians and staff at the Twinsburg Veterinary Hospital who made that go so smoothly! From one veterinary professional to another, you are all an excellent team and very good at what you do! I'm so grateful you didn't have to get to know the dog Cezar used to be at the vet!
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