Like most of reviewers here, I have mixed feelings about Honda west. I bought my first Honda in 2012 from here. It was not so much about the dealership, but I simply fell in love with the 08 accord coupe when I saw it. From the very beginning I felt like I was just another custom, and nothing they did really made me feel like they appreciate my investment (let's face it there are dealerships hungry with sales reps trying to meet their quota, and go to far extent to make the sale)
I love my car and the experience so far. The service here is alright. Some days the person on the other end of the desk is awesome, like Justin...somedays it feels like I'm talking to a cyborg). Most of the times they have forgotten to give me my free car wash ticket. Not to be picky but if you are paying close to $300 every 4-5 months, that's just a nice gesture.
No in facility car wash, so you have to take it to the local car wash and give them the coupon for a BASIC car wash. No shuttle service on the weekend, so if your friend is not picking you up....be prepended to sit down for a while.
For now I guess I'll have to make it work. I'll look into other Honda dealership. Will I buy another Honda from Honda west? Prolly not.