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| - At first glance. I noticed how nice the decor was and this is the only positive thing I have to say. Everything else about Heinz Hall, that I'm about to mention, is a handful. *I will primarily be discussing the location itself, and not go into details about the event or show because it does not reflect the hall*
First of all, I was so confused and overwhelmed as to where anything was located. I attempted to seek help from five ushers who were unwilling to comply or help direct me to my seats. The ushers were less than helpful, condescending, lackluster, and rude. You'll find better customer service at a local movie theater than here...
There are four(?) different levels, which none are visibly labeled for the attendees to follow. After finding the correct floor that I had to be on, I decided to head to the restroom before the show started and that was horrible decision. The restrooms had less than beautiful decor and it did not match the aesthetics of the Hall itself. Instead, it looked like a bunch of flea market items from the 70s with their gaudiness and salmon pink walls. The stalls were murky and the air felt like a steamy, gym locker room. They should offer Hazmat suits upon entering. The restrooms were complete trash like I've seen cleaner portable toilets, what a shame.
The tickets were poorly labeled as well as their seats. I had trouble looking for my seats for a total of four times! Also, seats are as old as George Washington. There was no comfort at all especially if you're paying a ton of money for those seats and to sit there in discomfort for over an hour, how ridiculous! There is little to no room for spacing between the rows of chairs, you can find more room available on an overbooked airplane. The only way you're comfortable sitting in those chairs is if you're waiting for rigor mortis to kick in after coming back from their awful restrooms.
Even before the actual show started, I was so outraged that I didn't even bother to venture into their bars and other food vendors. I'm pretty sure they're as clean as their restrooms and as expensive as the tickets itself.
This was supposed to be an enjoyable event but it was not what I had expected. I am very disappointed that I had spent so much money for what was supposed to be a great time. I was so thoroughly repulsed by how terrible the customer service was, how confusing the seating arrangements were, and how vile those restrooms were. Will not be back, I'll take my business to Benedum Hall instead
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