First time getting a water slide for my 1 yr old son birthday party turned out to be a miss at the end.
One of are friend notice a sprinkler was blasting a lot of water from a stake that they put in to stabilize the slide. So, I had to turn off the water, so that means the water on the slide didn't work as will. Luckily the slide was still wet enough for the kids to slide.
I talked to the guy who installed the slide about the damage. I didn't yell at him because I know it was an accident so, I still give him $20 tips and ask him to have the boss call me about the situation. The next day come, nobody called me so I had to call them.
They told me they never got that message but that didn't get me mad. What made me mad was when they didn't apologize what happened, they blame me that it was my fault that I didn't tell the guy where the sprinkler was and they lecture me how I should of done the next time???
I thought I hired a professional guys to install a water slide? Why don't the guy ask me where the sprinkler is before he install the slide? We were nice to the guy, I gave him some water bottle and ask him if he needs help (twic) but he said he was ok?
They where not willing to pay my damage in till I had to be aggressive about it. They ask me they will pay 1/2 the damage bill, or if I don't except it they won't pay anything. So, I gave up and take that offer. I wasnt even asking for a refound, i just wanted to have them fix my sprinkler.
Oh will, They are not getting my service.
No customer service at all.
I would give them a 5 star if they apologize and will fix my damage. Like I said it was an accident but they were SUPER rude and made customer pay for the damage that the company have should of take responsible :/
The only good thing was the kids loved the slide.... just the first hours.
Hopefully other customer who hires them don't get the same situation what I did. Wish you good luck.