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  • Horrible customer service from the incompetent and flat out rude receptionists. The clinic claims to be open 365 days a year yet they "reserve the right" to close early whenever they want. I have tried to get my test results on 3 separate occasions and each time I show up DURING the posted walk-in hours, the clinic has either closed early (without warning) or the wait time is 3+ hours. Not only is the wait time absurd but the clinic doors get locked and everyone is forced to sit in the waiting room without the option of leaving and coming back. This practice is annoying and selfish. It only benefits the doctors and does nothing for patients other than waste their time and confine them to a tiny room for hours and hours. The first call back i received for my test results was on Christmas Eve when the clinic was closed. The next call back I received was on New Year's Eve (today), also on a day that the clinic chose to close early. Why are you calling people to tell them about their "urgent" results when you are not even open for business? This is unprofessional, inconvenient, and, in my opinion, unethical. This clinic is a shining example of the complete disaster that is the Ontario walk-in clinic system. Avoid at all costs.
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