I brought Toyota in for service yesterday. Sat in truck - no one came out. Stood in front of truck-no one came out (Although all 12 Service Writers were sitting at their desks looking out the window at me). A nice young man said I could walk inside to meet a Service Writer. He walked me in and the advisor didn't give me his name, shake my hand, ask me how my day was going....nothing! He asked me what I needed, and had me sign a write up form. He left me a message when truck was done. I went to cashier who barely spoke english and cared less about my business than my service writer did. Got my truck and left.
Bell Toyota is my next stop!
I definitely did not feel appreciated or like a valued customer. I left feeling like I was a bother and that my business was not appreciated or wanted.
Not good!