Good coffee but the quality of customer service is inconsistent and entirely dependent on which employee you're interacting with. Some are very sweet and personable but there are a few who are consistently unfriendly and it feels as though they really shouldn't be in a customer service oriented line of work. I have found the unfriendliness to be potent enough to deter me from patronizing this particular shop.
I also dislike their stance on children. They are very invested in their plants and have many signs that say to keep your kids away from them. I've also heard one of the owners making a comment to a staff member about how people with kids who want to play should go next door to Joe's BBQ. I for one am happy to oblige.