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  • The waffles were good but the service could have been much better. My family and I went here for breakfast. My daughter got the waffle with chocolate chips, I got the deluxe with strawberries and bananas and my husband got the cinnamon roll. All three were good but sadly, they are only getting two stars because of their service. When we got there, we ordered our food, the girl taking our order sounded like she would rather be somewhere else. She was not pleasant and was almost rude...pretty blah and that's not great since she's the first person customers see. After waiting for almost 25 minutes...we got our drinks but we're still waiting. We noticed that they were just cleaning so we asked them about our order. My husband gave them our receipt which had two parts, the order and actual receipt. He had accidentally taken it after the girl taking our order walked away without giving him a receipt after we ordered. The girl apologized and said that was what they needed to make the order and that it would take a few minutes. The girl who took our order should have noticed since we were just sitting there waiting and there was only one customer after us. She played dumb apparently. Anyhow, one of the girls (blond and shorter) approached and asked us if we wanted extra toppings for our order or a drink, we passed since we had toppings and drinks. I told her how the girl who took our order should have noticed and how she was kind of rude, she asked which one...the one with the nose ring? I pointed the girl out, she was taller, had brown hair, was wearing a gray hoodie, and was just waking out from the back room. When the girl walked back, she asked what was wrong and I overheard her saying that she didn't even talk to us. She was the one who took our order, maybe she shouldn't be working at a place that deals with customer service as she is not good at it. Overall a bad experience and we will not be returning.
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