I was very impressed with the service they provided for my cat when he passed away. I choose the metal urn and it was gorgeous with his name engraved on it. I also selected the clip of his hair and it was in a picture frame with a little blue bow and his name and paw print. I also choose the ceramic paw print also beautiful. Everything was presented to me in a blue velvet bag with a postcard of the rainbow bridge poem. I had my cat for 19 years and during those years I wanted nothing but the best for him. Even in his passing La Paloma gave me that. Thank you very much, I will cherish this always.