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  • First off, anyone who knows me, knows that my husband and I LOVE this place. The food is fabulous and the service has always been great. We've been coming here since it opened and Tom C. has always worked hard to make it the best breakfast/brunch place it can be. Well, Tom isn't around as much as he used to be (and he deserves to be enjoying his free time!) and a few years ago, he hired someone to manage the place when he's gone. Herein lies the problem. He isn't Tom and never will be. I was ok with that until yesterday. He needs more training in customer service. When a customer comes up to you and tells you that they have a party of TEN, you do not look extra frustrated, put your head down, hand to forehead, furrowed brow, heavy sigh (every indication with body language that this is going to be a problem) and murmur something to one of the hostesses about table availability, to the point where your customer APOLOGIZES for having a party of ten. That is totally unacceptable, and Tom, I hope you're reading this.
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