Hands down worst hotel experience EVER!! We traveled here for our sons baseball tournament and after a 6 hr drive we wanted to come straight to our hotel to check in and relax for a bit before meeting up with the team.
We had reserved a 2 bedroom suite ( via a travel agency with our team) about 2 1/2 months before our arrival. We were given a room on the 4th floor. We get to the room and it's a 1 bedroom suite. We go back downstairs and were told they didn't have a 2 bedroom suite under our name. After I went back and fourth with the GM I was told they would give us two separate rooms--which I refused. They clearly overbooked and gave our room to another family. They realized it was their mistake and gave us our 2 bedroom suite after discussing it for 15 min. We get new keys and we were directed to the 1st floor----AGAIN, wrong room!! Back to the 4th floor we go.....Thank God we didn't take our luggage out of our car!!
At this point we were just about ready to leave the hotel and the only reason we stayed is because my sons entire team was staying there as well. To compensate for the run around all they did for us was give us $20 to the hotel pantry/market.
Never again!!