Tiffany & Co usually stands for superior customer service, however this location at the Fashion Show mall is the exception.
The staff here seem very snooty and rude. When I came into the store I wasn't greeted and I walked around several times to find someone who was working there. (It is sometimes difficult to differentiate who is an employee and who is not.). Finally took the chance and asked a lady who was looking down into a case if she was an employee. She looked up at me and she gave me a face that told me that she did not want to help me. I asked if I could see the infinity collection jewelry only to find out that that is the collection she was standing next to. She walked around to the other side of the case and showed me the piece I was interested in. She barely spoke to me and kept looking around as if she wanted to help someone else. I finally told her that I wanted to purchase it and exchange it for another piece that my sister got me for Christmas. At this, you could tell that she was upset! She immediately said that I couldn't do the exchange without even looking at the piece I wanted to exchange! Also, The new piece I wanted to buy was more expensive. I asked her why and she said because I have already worn it. I know Tiffany's return policy, we are long time collectors and I had just gotten the piece. She finally looked at it and still said she could not do the exchange.
She then immediately put the other piece away and told me that I could later pair the piece I had with the other one once I can afford to purchase it. I felt that she was condescending and she made me feel like I was in that scene in Pretty Woman where the sales people were mean to Julia Roberts! Lol
My sister and I are long time collectors of the silver jewelry, we can't afford the gold/diamond jewelry. Maybe one day! But, that does not mean we should be treated rudely!
I contacted the customer service line and reported her. I went to the Forum Shops location and they were extremely helpful and wonderful! They helped me to do my exchange in under 15mins. I will never go back to the Fashion Show mall location again. All future purchases will be done at the Forum Shops!