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  • The only reason I didn't give one star is because the plumber was nice and friendly, initially when I put the claim in they called to schedule the appointment within the hour, and they were not unprofessional on the phone until the last day. The job was to replace my water heater. They gave me a 2 hour window then they showed up 15min late. Once the claim was approved on a Monday, it took me calling them every day for the next 3 days, and them saying "we will try to get out there today or tomorrow" For them to finally make an appointment Thur night to come out Friday at 11am. They showed up at 12:30pm. Then the water heater did not work and wouldn't light after install. I had to call them to come back out, which they said they would come out "today or tomorrow morning." Tomorrow at 11:30am I call and Linda finally gave me a time of 3-5. At 3:12pm I get a phone call they will be here in 20 min, an hour later no one is here. I called the office and they said the plumber has been outside my house for an hour calling me over and over, I said I have been here so that is a lie. The lady (either Linda or Ruby since they would not tell me their name) hangs up on me. I call back and she says he will be here in 30 min. When I confront her about lying that he was outside my house, she hangs up on me again and won't answer my number. I call from a different number and Sharon answered, I asked the name of the person I was talking to and I hear that lady in the background tell her that I need to call my home warranty it was escalated to management and told her to hang up on me. When plumber gets here he tells me he was not outside my house or calling me, that he was on his way a while ago but the office told him that I was not home so he didn't come.
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