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| - I've always liked Jamba Juice. Any location I've been to the service has always been friendly, and I like the wide variety of smoothies they offer (even though I pretty much stick to just a couple). I'd probably give most locations 4-stars.
However, this location easily gets 5 stars because of the customer service. I'm not at all surprised to see another recent 5 star review point out the general manager Jason by name, because he's the one I'm specifically referring to re: the great customer service.
I've been coming here quite a bit the past few months, and my mom decided to get me a gift card here for Christmas because she knew I'd take advantage of it. Well, when I came in here and tried using it for the first time it didn't work. Jason happened to be working, and gave me my smoothie for free that day. He gave me the phone number to call to see what the issue was and it turned out for whatever reason when my mom bought the gift card the transaction was canceled almost immediately after she purchased it. The customer service rep emailed me the receipt (they were able to look it up using the gift card number).
As a result, my mom technically didn't wind up buying the gift card (but she didn't realize this, obviously). I brought in the copy of the receipt to the store, and I really didn't expect them to do anything since at the end of the day no purchase was actually made (granted, this was due to a mistake on there part). Again, Jason happened to be working and gave me several free smoothie coupons that more than covered the cost of the gift card.
Honestly, since this is the closest Jamba Juice to my house, and I like the smoothies here I'd continue coming back no matter what, but it doesn't hurt that the customer service here is so good (by ALL the employees I've met when coming in), and in particular the GM, Jason.
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