With wireless internet and a relaxing ambience, this was a place I was looking for during my two years in grad school. Coffeehouses in Pittsburgh often were too loud and rickety uncomfortable chairs.
The owners are often attentive and bring a certain unique warmth to the place. Sure, a large part of the cafe is devoted to them.
I loved coming here for an after-dinner conversation with a friend or for studying. Normally I would order a pot of darjeeling or a green tea. Great selection of teas. Very attentive service. They give you a timer to help you remember how long to steep the tea. The cups are all selected for the particular type of tea being served.
When I was in the area, the cafe closed on Saturdays (being in Squirrel Hill), but I hear the hours may have changed. Also, the owners seemed to have hired some of the younger crowd in the last few months which changed the pace somewhat.
Still, when I visit Pittsburgh, I will return to this place.