| rev:text
| - My wife and I have been to this restaurant several dozen times and I thought I had left a review. If so had, I would have given this restaurant a solid 4+ stars way back when.
However, since my last time here some things have changed, and sadly not for the better.
First off...the food is still good.
However the hospitality and treatment of repeat customers has made me not want to come back.
What hasn't changed:
The food is still good and of good quality.
The lunch menu prices haven't changed over the past two years.
They still tend to not have items in stock. My wife wanted to order the octopus/shrimp ceviche and like the last two times...it wasn't in stock (again!)
What has changed:
The general feeling of welcome and acceptance. The courtesy to customers and potential customers is no longer there.
Prior to this meal, the restaurant used to provide free chips while waiting/ordering. Now, there is a fee for each refill. Not being aware of this, my wife had two refills while waiting (these chips are served in a small soup bowl). We were not made aware of this until after we were presented out bill when the waitress advised that she had to change the bill due to the refills. I asked when this changed as we've been there for lunches and dinner many times and this was a new practice.
Well, she said she would speak to the manager (whom we've met and spoke to many times in the past and could see through the kitchen window.) Well, she wouldn't come out to see us (we were the last lunchtime patrons in the restaurant at the time as they close at 3pm until 5pm to prepare for dinner service..it was about 2:45 on a Friday).
The second was even though the restaurant was closed from 3-5 pm, people were coming in around 230 and we're being turned away which in my opinion was a little crazy. Lunch tends to be quick, yet they were told that the kitchen was closed.
The latter was well...a little disappointing, but the former for the change in practice, and the manager not wanting to talk to us regarding the bill and new practice really turned me off.
Had she taken the time to come out, chat and tell us that it changed xx weeks ago, and wrote it off (it was only $2, but it's still the experience and courtesy) it would have been acceptable and left me with not such a bad taste in my mouth.
I would have then known for NEXT time, and would have both gladly and knowingly paid for the refills (my wife loves the chips!)
But since that wasn't the case, it encourages me to look elsewhere for another authentic Mexican style restaurant as I will never be going back here again!
So long and thanks for all the fish!
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