It was easy to schedule an in-person home quote. There was a little bit of a delay in getting the actual paperwork and there is always about a day delay in emails but that's minor. The cleaners did a phenomenal job and they were kind and friendly when I came home. I appreciate the scent of essential oils and natural products (extra brownie points b/c they are homemade) but that type of scent may not be for everyone. If it is, you can't beat these cleaners and that type of product. Katie said she pays 'living wages' to her workers and for that reason, she charges more but to be honest, it is only about $5-25 more, depending on the type of clean and this company cleaned more than any other company I've ever had. So I would definitely recommend.