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| - If I could leave this Walgreens starless I would! I went to the drive thru and arrived with 5 cars in front of me at 7:10. First car took about 15 minutes, then slowly but surely the line was moving. I picked up medicine for boyfriend who just had tooth surgery. When I get to the window, I give him name. Says there is nothing on file. I give out Home number, cell phone and give spelling of first and last name. He again proceeds to get frustrated and said there is nothing on file, then says I will even print you something to prove it to you. He comes back and slaps the paper against the window and says see there is nothing here! Looking at me like I'm crazy! Btw his name is Daniel. So I tell him, I will be very upset if I get home and my boyfriend who is resting and tells me that he dropped it off at this location and they don't have it considering I have been in the drive thru line for 38 minutes! Suddenly, a light bulb hits Daniel and He said let me check the bins.... and magically Daniel realizes that they forgot to scan in the order that was dropped off. He tells me to come in the store because they have to fill it and I said I can wait until they fill. Mind you it was 600 mg ibuprofen! Fill the damn bottle so I can be on my way. Manager then says I need to move and wait for prescription without even apologizing for the inconvenience. And why the hell does it take 20 minutes to put ibuprofen in the damn bag?!!!!
I go and run to pick up chicken soup and proceed back to Walgreens. Park this time and go in. Line is 8 people deep. Daniel sees me and makes contact then looks down and pretends to ignore me. I walk to consultation and talk to David and says your prescription is ready and you can stand in line. At that point, I got even more irritated and said, your team messed up on the prescription, you made me wait almost 40 minutes in the drive thru and now you want me to wait in that line?!!!! He then realizes.... what I said and said, I will ring you up after I take care of this customer.
Never again I will have our family go into this Walgreens. Learn some customer service skills and don't make your customers like were the crazy ones when it's your staff that needs to handle their jobs! Blonde pharmacy male supervisor, learn some customer service skills and empathy for a customer that didn't deserve your inexcusable attitude.
Lost my business to CVS.
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