My colleague and I were holding an event at our school and we came across this store in search of a particular costume. The staff were super accommodating and were helpful to make sure we were happy. The only downside of Theatrix how hidden their location is. It's quite easy to miss, but just make sure to look for the numbers on the building in the alleys. I question whether the bells work or not... No one seems to respond when I ring them. I had to wait for someone to walk by everytime visited. Overall, would definitely recommend for anyone looking for a high end costume in Toronto.