I wanted to sell my old wedding rings and a charm from a necklace I no longer wear. Jim was very polite and explained the how's and why's of our transaction and I felt he was being upfront and honest with me. The place is very clean and one garners a quiet and serene feeling, once inside. Both Jim and the young man working with him were very polite and friendly. I have to say, if I decide to sell any more of my fine jewelry, I will probably go back there. The only downside was the parking lot. Kind of tricky to maneuver when crowded, and not enough parking spaces. (I ended up parking in the rear of the building.) Other than that, a nice experience to be sure.