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| - I am a humble local food critic, and I have to give one star to Hot and Juicy. We have been to this location on NUMEROUS occasions. Every time we went, we ate inside, and loved the food!! The last two times, we got takeout. Boy, was that a horrible idea!! Mind you, we have to drive 30 minutes to get there, and 30 minutes to get home. The first time we got takeout, the pound of snow crab and the 4, that's right, 4 pounds of crawfish were cooked in the wrong sauce and WAY too spicy. My friend was visiting from out of town, and is a breastfeeding mother. Her snow crab was so hot, it was practically on fire. Brutal. I called and talked to the manager Olena. She said she would comp the pound of snow crab and the 4 pounds of crawfish. I was pissed, but I was satisfied because we really liked the food normally. A week later, on 9/20/2014, I decided to order takeout again. Bad freaking idea AGAIN!! I didn't call it in this time, because I wanted to make sure we would get what Olena promised me. I order. Of course. Olena only comped us 2 pounds of crawfish. I was upset, but there was no manager there for me to talk to, so I just paid for the extra two pounds. We also ordered rice, shrimp, and an order of catfish and fries to go. Our order comes out, the guy that brought it out quickly goes through it. He says it's all there. I say thanks and walk out. As we are driving away, I think about the catfish and fries. I didn't remember seeing it. So, I look in the bag. ITS NOT IN THE BAG. UGH!! And of course it's 5:00 traffic. 5 mins later I walk back in to get the catfish. I look at the same lady that helped us and she grabs the bag sitting on the counter. Wtf? I guess she already knew that they forgot, and they were WAITING for me to come back. So frustrating. Here is the worst part: As I'm walking out, I glance back and all the staff behind the counter are laughing about it. Seriously? Is this how you train your staff? I realize they are all 15, but come on. We will be going to the Boiling Crab from now on. Too many broken promises and horrible customer service....
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