Tim came by to pitch tune and service my Great Grandmother's piano at our family lake house. I will start by saying this piano hadn't been serviced since my grandmother passed (so probably 10+ years and 1 move.) We had 9 "dead keys" as I called them that were permanently pressed down. B/c we don't live permanently in the house and we have no real piano players in the family its only played 10-15 hours a year (much less since the keys started going out 3 years ago). I have never called a piano servicing/tuning company before b/c I was afraid it would cost a fortune to service this 60+ year old piano and for the low utility we get out of it... It just wasn't going to be worth it.
Then enters Tim... Not only did Tim tune and repair the piano, but he also showed me how to fix and replace the plastic elbows that were causing the keys to die. He explained that the plastic they used back then can grow brittle over the years and have the tenancy to break over time. He left several replacements for me to use should one break in the future. He said it would save me from having to call a service man the next time one breaks! In under 2 hours he had finished everything.
Tim, shows a tremendous amount of passion for what he does. I really liked the guy. I spoke with him for about 45 minutes while he was servicing the piano and learned he is the company founder and owner. You can tell his business has a bright future ahead of it. He said he's slowly expanding his business beyond Charlotte to become the go-to service for piano repair throughout the Carolina's and beyond. He teaches and speaks in annual conventions and seminars about growing and expanding piano servicing businesses. I had no idea such a thing even existed, but it's wonderful to hear someone talk so passionately about their industry and their business.
My only regret was not calling Tim 4 years ago.
The piano sounds great and I'm now thinking of hiring a piano player for my engagement party I'm hosting this fall to play our freshly tuned piano!
Thanks again Tim, it was great meeting you!