Thanks Derek!! The Technician Derek Sutherland was quite the representative and very customer friendly. In addition, his knowledge of the job was outstanding. I learn a lot about the products used and what I can do as a homeowner. He took the time to answer all of my questions and give me suggestions on little tricks I can do around the house to be more proactive. Derek really made the "bug-guy" experience personable yet professional. Thank you Derek and hope to see you again on my property next time.