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  • This shouldve been a 5 star review. Let me start by saying Dr. Todd Gardner was the best chiropractor I have ever been to. After my car accident I saw a chiropractor for almost a year and never got the results I got with Dr. Gardner on my first visit. Apparently its all down hill from there. Todd was let go for reasons unknown recently. On to the more serrious issue. I called towards the beginning of July to ask for my wife and I to go to a per visit payment ( we currently have the family plan with 4 visits each per month) due to my lack of time to go stop by. Last month I didnt go a single time. I was told it would be a problem by one of the receptionists and that effective immediately I would no longer be getting charged. On the 29th, I was charged anyway. I went by there and the office manager told me she would contact her main office and get it "taken care of" I called again today to follow up and was told by yet another young lady ( 3 different people on 3 different calls) that I would not be receiving a refund and that was the end of it. I explained to her the entire situation and she told me that the first lady did not have the authority to make that decision so it didnt matter what she said. As I was attempting to plead my case, she literally hung up on me in the middle of my sentence. Now, regardless of everything else, this is complately unacceptable. I will no longer be visiting the Joint at ANY location nationwide as I would rather pay more where I am appreciated. I have sent a letter to their customer service department or whoever receives them and if in fact they do the right thing, I will gladly correct my review. But as of right now, I cannot in any stretch of good faith, recommend this place to anyone who values customer service. Update: I was contacted By Mark who is the regional manager. As soon as I had the opportunity to explain the situation to him, not only did he fix the problem, but he went above and beyond to do so. As someone who works in the customer service business, I must say that I am beyond pleased with how the situation was resolved. I will be back and will now continue to be a customer of the Joint and will definately continue to recommend this place to any of my friends or customers in need. Thank you
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