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| - Do not bring your car here. My car broke down on a Sunday. I knew this place was open. We got my car started and took it there. We asked alot of questions before agreeing for the work to be done. The first question we asked was do you back up your work. The person at the desk stated they do.
They said they would check the car out and call me with what is wrong. They called after about an hour, it was the crank shaft censor. They suggested a fuel injection cleaning. The total would be 661.00.
I went back up there to ask more questions, I agreed to the work as they again stated it would be backed up if there was a problem. They told me it would take a couple of hours. If they could not complete the work that day they would call me.
first bad sign no call.
Monday after I still had not heard anything by lunch I called, the work was not yet completed, they will call me. No call all afternoon.
Called after work, no it is not completed, they will call me tomorrow.
at lunchtime the next day still no call, I call, I was told in a few hours it will be ready. ok, I call before I leave work, again still not ready, call back at 5:30. I call again still not ready come in a a half hour. I go in to get my car, guess what still not ready. We wait half hour and they are still working on it. I go home without my car.
The next day I had to keep calling to see when it was done. It was finally done as I was leaving work. I knew as soon as I started the car something was wrong, it was loud, it drove rough, and it just was not my car. My heater was making a terrible noise.
The next day I call and report the problems, I tell them I am bringing it back.
They take down my report on what is wrong tell me they will check it out. They will call me tomorrow.
For once they called me, they said they do not hear the loud noise, nor did the detect the rough driving. They said the heater noise was pine needles in the heater and it would cost 90.00 to remove them. Really,not paying you more money.
I picked up my car, and they shined me on, we do not hear loud noises, it drove fine. No it was not.
the next day now I have squealing noises, and the car was bucking.
I knew I had to find someone else to help me. I took it to the dealer the next day.
Well good year did not reconnect the motor mounts, nor did they tighten up the idle bucket. The idle bucket was now broken. The heater noise again the pine needles. I asked them to please fix all the problems that good year created and if they could give me a statement. Price 269.00. I got my car back in two days, and it is running great.
And no charge for the pine needle removal.
Stay away from good year. they do not back up their work. No stars, I wish there was a negative star choice.
Never have I been treated so badly, because I am female I do not know about cars. I know my own car and I know how it sounds and how it drives. I keep on my maintenance. .
i filed a dispute with the CC company. Takes 60 days. In the meantime the manager of the GY left me a voice mail, telling me he was sorry, and they want to make things right. To call him. I called him the next day. I said hi returinng your call, his reply to me was "AND".
Well you called me and left me a voice mail stating you want to make things right, then I call and you have an attitude.Needless to say they did not make things right. Still proceeding with the dispute.
Stay away from here for your car's own good.
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