Definitely appreciate the excellent customer service at the Verizon store at Metro Center. I checked out prior reviews and saw a few negative comments. As a former business owner, I understand working with the public can be challenging. Some people are simply unhappy and take it out on others. But I believe most folks today are simply impatient. They want it now and get it right otherwise a bad review on Yelp is coming!
As for me, I was greeting professionally and put on a waiting list. Less than a minute later, Hector was helping resolve my phone issues. He even educated me on other features of my phone that I was unaware of. You folks at Verizon Metro Center are doing a great job. Don't let the haters get you down!