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  • Manager Nick called us when exterminators arrived so husband could meet them. So nice of him. But I think Pinnacle just doesn't understand customer service. We got notice yesterday that Wed, Thurs & Fri all apartments would be inspected. Could be in and out several times a day. Called office about our dogs. Once again told close them up in a room for 8 hours. I asked office to call me back. But if Pinnacle had good customer service skills they would have a solution to this type of problem to begin with. And they only work with me when I take my problem to social media. Sad * came home to letter that Pinnacles property management, Essex, computers have been hacked. They have no info yet on what was compromised. But do offer a 12 mth credit alert service free of charge. People I don't know if this is just my bad luck but you can't make this stuff up. Pinnacle PLEASE let me break my lease. We just aren't good for eachother lol
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